How to Respond to a Negative Review — and Sound Human Doing It

Negative review on a keyboard, representing customer feedback

If you’re wondering how to respond to a negative review without sounding defensive or robotic, this guide will help. Now, imagine this: You’re winding down for the night, scrolling through your phone before bed. Then you see it: a one-star review. It hurts, and you’re probably thinking of responding to this negative review right there […]